Prep & Nutrition
What are 'natural flavourings'?
'Natural flavourings' are ingredients which come from distilled vapours of natural compounds such as vegetables, herbs, and spices. They’re made without chemicals, fillers, binders, or any artificial ingredients - something which we are extra careful about when choosing suppliers at Soul Kitchen.
Natural flavourings are always listed as a group term because they’re made up of tiny amounts of distilled extracts from vegetables, herbs or spices, rather than single, measurable ingredients. These extracts contribute subtle notes to the overall taste but aren’t added in quantities large enough to list individually like standard ingredients... we of course follow the strict and important UK food-safety and FSA labelling regulations here! This is why you’ll see the same term used across the entire food industry.
Most importantly, unless it’s declared on pack, these flavourings (and all of our soups) are free from the top 14 allergens.
If you'd prefer to avoid them, we totally respect that, our Soul Kitchen Plus+ range is completely free from natural flavourings. Here's a link to our Mushroom and Supergeens soup.
How do I prepare my soup?
We avoid gums, emulsifiers and dairy to keep our ingredients as clean as can be. As a result our soups need a little more love when it comes to preparation - freshly boiled water, a whisk or a fork should do the trick!
Grab your favourite mug or bowl (travel mugs work a treat too) and add 125ml freshly boiled water. Empty your sachet into the mug (on top of the water) and add a further 125ml of hot water. Stir well, rest of 2 minutes then enjoy!
Prefer a thicker soup? Just add less water!
Where can I find ingredient lists and nutritional info?
Please head over to the 'shop' section of our website and click on the individual product listings - scroll down to the 'ingredients and nutritional info' tab.
I have a dietary requirement, can I still have these soups?
Yep! Every soup is gluten-free, vegan and free from all 14 major allergens. Our soups are prepared in a SALSA accredited factory so we can be extra sure. If you have any concerns at all, please drop us an email and we will do our best help.
Why are these a healthier alternative to other instant soups?
We champion REAL whole-food ingredients (veggies, herbs and spices) which provide plenty of flavour and essential nutrients. This means we leave out any artificial flavours, colours, preservatives, gums, emulsifers, palm oils or artificial flavour enhancers.
Our soups contain a significantly higher proportion of raw-veg powders which offer an incredibly nutrient rich source of essential vitamins, minerals and fibre.
We source the best quality ingredients from our truster suppliers. Our herbs, spices and vegetable powders have been gently dehydrated at low temperatures in order to preserve as much or the original nutrition as possible. The vegetable powders are super concentrated (a bit like tomato paste you might find in the cupboard at home!) - for example, just 6 grams of beetroot powder (2 teaspoons) is the equivalent of roughly two whole beetroots!
We love dehydrated vegetable powders because they are a great way of naturally extending the shelf life of fresh vegetables and making the most of veggies at their peak harvest. They are often made from 'wonky' veg and help prevent unnecessary food waste.
How are Soul Kitchen soups made?
We select the best dried ingredients and blend each soup in small batches using our secret recipes.
Are your soups spicy?
You certainly won't find out soups bland! Because we try to reduce salt content and don't add any sugar - we've developed our core recipes with inspiration from international cuisine (Mexico, Thailand & India). We advise that the these three soups are medium in spice but of course everyone's preference is different.
However, the new Mushroom Soup and Super-greens Soup are totally free from any chilli.
What is the shelf life on your soups?
By choosing to avoid emulsifiers, stabilisers, and artificial preservatives, our shelf life may be slightly shorter than others. We believe natural ingredients are worth it. We aim to give you at least 8 months shelf life on your products but if you have any concerns just drop us an email.
Ordering
Can I mix and match the flavours or choose my own box?
At the moment, we’re not able to mix and match soups, sorry! The best option for is to start with our Sample Pack, linked here.
This pack is a great way to try one of each flavour, pick your favourites, and then stock up in our best-value 12 pack. The soups also have a shelf life of at least 10 months, so they’re perfect for keeping on hand.
When will I get my order?
We will work quickly to ship your order as soon as possible but our lovely packing team do not work on the weekends! Once your order has shipped, you will receive an email with further information and tracking link. Delivery times vary depending on your location but orders are always sent with Royal Mail, 48. UK only.
How will my soup arrive?
After placing your order, you'll receive updates and tracking from Royal Mail. Soups come in boxes of 12 individual sachets.
Who do I contact with Delivery questions?
Fill in the contact form at the bottom of this page with your order number and issue and we'll get back to you asap. We send all of our soups with TRACKED royal mail so keen an eye out for tracking updates in your mailbox.
Can I return unwanted items?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused and in its original packaging. You’ll also need the order number.
Please note, we do not cover delivery costs for returns.
To start a return, please fill in the contact form at the bottom of this page.
If your return is accepted, we will send over instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have used some of the soups, we will refund the costs of any remaining unopened soups.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellation
If you wish to cancel you need to contact us ASAP. You may cancel an order without penalty as long as we receive the notification before it has been processed for delivery. We reserve the right not to accept or to cancel any order once accepted, without penalty.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us using the form below.
I want to stock these in my shop or office, can you help?
Of course! Please email us at hello@wearesoulkitchen.com for wholesale pricing & samples. We are also proud to be working with Diverse Fine Food, Holleys Fine Food, SUMA, Delicious Ideas Food Group, FAIRE and CLF.